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	<title>Covid-19 &#8211; MUIA Consulting</title>
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		<title>COVID-19: BUSINESSES AND FINANCIAL SUPPORT</title>
		<link>https://www.muiaconsulting.com/covid-19-financial-support-for-businesses/</link>
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		<dc:creator><![CDATA[muia]]></dc:creator>
		<pubDate>Mon, 21 Jun 2021 12:00:57 +0000</pubDate>
				<category><![CDATA[Covid-19]]></category>
		<category><![CDATA[businesses in Canada]]></category>
		<category><![CDATA[Covid19]]></category>
		<category><![CDATA[financial support]]></category>
		<category><![CDATA[small and medium sized businesses]]></category>
		<guid isPermaLink="false">https://www.muiaconsulting.com/?p=2409</guid>

					<description><![CDATA[COVID-19: FINANCIAL SUPPORT FOR SMALL AND MEDIUM-SIZED BUSINESSES   This is a summary of the financial support available to small and medium-sized businesses through different Canadian federal government programs developed in response to the impact of COVID-19. Business Credit Availability Program (BCAP), which includes: BDC CO-Lending Program for SMEs; EDC for SMEs Mid-Market Financing Program  [...]]]></description>
										<content:encoded><![CDATA[<h1><strong>COVID-19: FINANCIAL SUPPORT FOR SMALL AND MEDIUM-SIZED BUSINESSES</strong></h1>
<p>&nbsp;</p>
<p><span style="font-weight: 400;">This is a summary of the financial support available to small and medium-sized businesses through different Canadian federal government programs developed in response to the impact of COVID-19.</span></p>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="color: #0394dd;"><strong><a style="color: #0394dd;" href="#Business Credit Availability Program (BCAP)">Business Credit Availability Program (BCAP)</a>, </strong><span style="color: #000000;">which includes:</span></span>
<ul>
<li style="font-weight: 400;" aria-level="2"><span style="color: #0394dd;"><strong><a style="color: #0394dd;" href="#BDC Co-Lending Program">BDC CO-Lending Program for SMEs</a>;</strong></span></li>
<li style="font-weight: 400;" aria-level="2"><span style="color: #0394dd;"><a style="color: #0394dd;" href="#EDC Loan Guarantee"><strong>EDC for SMEs</strong></a></span>
<ul>
<li style="font-weight: 400;" aria-level="3"><span style="color: #0394dd;"><a style="color: #0394dd;" href="#Mid-Market Financing Program"><strong>Mid-Market Financing Program</strong></a></span></li>
<li style="font-weight: 400;" aria-level="3"><span style="color: #0394dd;"><a style="color: #0394dd;" href="#Mid-Market Guarantee Program"><strong>Mid-Market Guarantee Program</strong></a></span></li>
</ul>
</li>
<li style="font-weight: 400;" aria-level="2"><span style="color: #0394dd;"><a style="color: #0394dd;" href="#CEBA: CANADA EMERGENCY BANK ACCOUNT"><strong>CEBA: Canada Emergency Business Account</strong></a></span></li>
</ul>
</li>
</ul>
<p>&nbsp;</p>
<h2 id="Business Credit Availability Program (BCAP)"><b>Business Credit Availability Program (BCAP)</b></h2>
<p><span style="font-weight: 400;">In response to<span style="color: #0394dd;"> <a style="color: #0394dd;" href="https://www.muiaconsulting.com/your-business-financials-are-critical-for-decision-making-after-covid/">COVID-19</a></span>, the Federal Government has made BCAP available to all legal businesses to help them deal with the issues of social distance.</span></p>
<p><span style="font-weight: 400;">The Export Development Corporation (EDC) and the Business Development Bank of Canada (BDC) provide funding via an organization&#8217;s principal lender with whom it already has a connection.</span></p>
<p><span style="font-weight: 400;">BCAP is not designed to replace private credit and is only accessible when an organization&#8217;s borrowing requirements exceed the support that its financial institution is prepared to give. To qualify for assistance under this program, the organization&#8217;s access to conventional sources of finance must be restricted, it must be creditworthy, and it must have a sustainable business.</span></p>
<p>&nbsp;</p>
<p><b>On what basis is a small and medium-sized company defined?</b></p>
<p><span style="font-weight: 400;">Under BCAP, a small or medium-sized business is one with less than 500 employees.</span></p>
<p>&nbsp;</p>
<p><span style="font-weight: 400;">Subsequently, the Federal Government of Canada announced the extension of BCAP to grant loans of up to $60 million and guarantees of up to $80 million to eligible medium-sized enterprises. For example, Mid-Market Financing and Guarantee Program.</span></p>
<p><span style="font-weight: 400;">The last available date to submit the application is June 30th, 2021.</span></p>
<p><span style="font-weight: 400;">To be eligible for the SME Loan and Guarantee Program under EDC and <span style="color: #0394dd;"><a style="color: #0394dd;" href="https://www.bdc.ca/en">BDC</a></span>, a company must be a small or medium-sized business that meets the following criteria:</span></p>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Prior to the COVID-19 epidemic, it was financially viable and revenue-generating.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Has been affected by events related to the Covid-19 epidemic, either directly or indirectly.</span></li>
</ul>
<p>&nbsp;</p>
<h2 id="BDC Co-Lending Program"><b>BDC Co-Lending Program</b></h2>
<p><span style="font-weight: 400;">Traditionally, BDC has focused on providing funding to SMEs. </span><span style="font-weight: 400;">The Co-Lending Initiative is a $20 billion program in which BDC and partner financial institutions would co-lend to small and medium-sized enterprises (SMEs). </span></p>
<p><span style="font-weight: 400;">Term loans in the following sums will be made available to qualifying organizations to assist operating cash flow (including repaying current debt):</span></p>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">up to $312,500 for businesses with annual revenues under $1 million;</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">up to $3.125 million for businesses with annual revenues between $1 million and $50 million; and</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">up to $6.25 million for businesses with annual revenues over $50 million.</span></li>
</ul>
<p><span style="font-weight: 400;">The BDC will fund 80% of the loan and the financial institution will fund the remaining 20% under this arrangement. Loans are documented by the borrower&#8217;s banking institution, with BDC participating in the loan and acquiring a piece of it. </span><span style="font-weight: 400;">For the first 12 months, payments will be interest-only, with blended principle and interest payments based on a 20-year amortization. </span><span style="font-weight: 400;">The loan will have a maximum term of 10 years and applications will be available until June 2021.</span></p>
<p>&nbsp;</p>
<h2 id="EDC Loan Guarantee"><b>EDC Loan Guarantee</b></h2>
<p><span style="font-weight: 400;">To make it easier for EDC to take on a role under BCAP, the mission of EDC has been enlarged to cover domestic concerns until December 31, 2021. </span><span style="font-weight: 400;">EDC would guarantee 80% of new short-term operating credit facilities and cash flow term loans offered to firms affected by Covid-19 by a financial institution in the amount of up to $6.25 million under this program.</span></p>
<p><span style="font-weight: 400;">Existing loans cannot be backed up by the EDC guarantee. </span><span style="font-weight: 400;">The length of both the loans and the guarantee will be up to five years, depending on the lender&#8217;s discretion. </span></p>
<p><span style="font-weight: 400;">EDC will impose a guarantee fee of 1.8 percent of the permitted loan amount every year, with payment delayed for up to six months on lesser loans.</span></p>
<p><span style="font-weight: 400;">The profits of these guaranteed loans must be used for operational expenditures (such as wages and rent) rather than refinancing current debt, bonuses, stock buybacks, CEO salary hikes, dividends, bonuses, or shareholder loans. </span><span style="font-weight: 400;">The program has been broadened to allow the profits of these loans to be used to make regularly scheduled principal and interest payments on existing debt.</span></p>
<p><span style="font-weight: 400;">Due to the fact that these loans are offered by each participating financial institution, application procedures, documentation, covenants, pricing, and whether collateral is required differ from lender to lender and may be unique to each borrower&#8217;s financial position.</span></p>
<p>&nbsp;</p>
<h2><b>Mid-Market Financing and Guarantee Program</b></h2>
<p><span style="font-weight: 400;">The federal government of Canada announced on May 11, 2020, that BCAP will be expanded to provide loans of up to $60 million and guarantees of up to $80 million to eligible medium-sized enterprises.</span></p>
<p>&nbsp;</p>
<h3 id="Mid-Market Financing Program"><b>Mid-Market Financing Program</b></h3>
<p><span style="font-weight: 400;">The goal of BDC&#8217;s program is to offer liquidity to medium-sized businesses that have been harmed by COVID-19 and have financial demands that are greater than what BCAP can give.</span></p>
<p><span style="font-weight: 400;">According to the BDC press release, this initiative will be offered to businesses with revenues of more than $100 million (but less than $500 million). Junior loans in the range of $12.5 million to $60 million will be issued jointly by the business&#8217;s principal lender and the BDC. These loans are likely to be subordinated to current debt. It is reported that the Mid-Market Financing Program will be accessible until or before June 2021. </span></p>
<p><span style="font-weight: 400;">The first 12 months&#8217; interest is capitalized and due at maturity, with the principal returned at the conclusion of the four-year period.</span></p>
<p>&nbsp;</p>
<h3 id="Mid-Market Guarantee Program"><b>Mid-Market Guarantee Program</b></h3>
<p><span style="font-weight: 400;">EDC&#8217;s initiative is designed to help businesses with sales ranging from $50 million to $300 million. EDC will guarantee 75 percent of loans between $16.75 million and $80 million under the scheme. Exporters, overseas investors, and enterprises that offer their products or services within Canada will be eligible for these assurances, according to the EDC news release.</span></p>
<p>&nbsp;</p>
<h2 id="CEBA: CANADA EMERGENCY BANK ACCOUNT"><b>CEBA: CANADA EMERGENCY BANK ACCOUNT</b></h2>
<p><span style="font-weight: 400;">The program originally allowed for revolving loans of up to $40,000 to support operating costs, payroll, and other non-deferrable costs that are necessary to keep a firm running. The Government of Canada is completely funding the loan.</span></p>
<p><span style="font-weight: 400;">Later, it was stated that companies and non-profits qualifying for <span style="color: #0394dd;"><a style="color: #0394dd;" href="https://ceba-cuec.ca">CEBA</a></span> loans that are still being severely impacted by the epidemic will be able to receive an additional $20,000 interest-free loan in addition to the original loan of $40,000. If returned by December 3, 2022, half of this additional sum is forgiven. The deadline for applications has been extended until June 30, 2021.</span></p>
<p>&nbsp;</p>
<h3><b>Eligibility</b></h3>
<p><span style="font-weight: 400;">An organization must be a Canadian operational business (i.e., not a holding corporation) or a not-for-profit organization that was in operation on or before March 1, 2020, and either:</span></p>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Have paid total payroll of $20,000 to $1.5 million in the 2019 calendar year (increased from $50,000 to $1.0 million on April 16, 2020); or</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Have paid total payroll of less than $20,000 in the 2019 calendar year and:</span>
<ul>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">have a participating banking institution&#8217;s company operating account</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">have a business number from the Canada Revenue Agency and have filed a 2018 or 2019 tax return; and</span></li>
<li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">have non-deferrable costs in the range of $40,000 to $1,500,000 in 2020. Rent, property taxes, utilities, and insurance are examples of non-deferrable costs that are eligible.</span></li>
</ul>
</li>
</ul>
<p>&nbsp;</p>
<h3><b>Loan, Interest, and Repayment</b></h3>
<h4><span style="font-weight: 400;">A CEBA loan will be a revolving credit facility of up to $60,000 with drawings and revolvement at first. Any outstanding debt after December 31, 2020, will be considered as a five-year term loan with a maturity date of December 31, 2025. The following interest and repayment terms will apply to CEBA loans:</span></h4>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Until December 31, 2022, there is no interest. Interest will be paid monthly beginning January 1, 2023, at a rate of 5% per annum</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">There will be no principal payments until December 31, 2022.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">CEBA loans expire on December 31, 2025, and must be repaid in full.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">If the amount is returned before December 31, 2022, 25% of the original loan (up to $10,000) is forgiven, as is half of the extra financing (another $10,000).</span></li>
</ul>
<p>&nbsp;</p>
<h3><b>Ineligibility</b></h3>
<h4><span style="font-weight: 400;">A CEBA loan is not available to the following categories of organizations:</span></h4>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Organizations or bodies controlled by the government, or entities controlled by a government agency or body.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Political officeholders own businesses.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Entities that have a holding company structure.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Unions, philanthropic, religious, or fraternal organizations, or an entity controlled by one of these organizations, or a registered T2 or T3010 company that earns a percentage of its revenue from the sale of goods or services if it is one of these organizations.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Entities that encourage hate, advocate violence, or discriminate on the basis of sex, gender, sexual orientation, race, ethnicity, religion, culture, area, education, age, or mental or physical disability.</span></li>
</ul>
]]></content:encoded>
					
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		<title>4th Quarter Strong</title>
		<link>https://www.muiaconsulting.com/4th-quarter-strong/</link>
					<comments>https://www.muiaconsulting.com/4th-quarter-strong/#respond</comments>
		
		<dc:creator><![CDATA[Diana Tassone]]></dc:creator>
		<pubDate>Mon, 01 Mar 2021 13:16:35 +0000</pubDate>
				<category><![CDATA[Covid-19]]></category>
		<guid isPermaLink="false">https://www.muiaconsulting.com/?p=1010</guid>

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										<content:encoded><![CDATA[<div class="fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling" style="--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right-small:0px;--awb-padding-bottom-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;" ><div class="fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap" style="max-width:1310.4px;margin-left: calc(-4% / 2 );margin-right: calc(-4% / 2 );"><div class="fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0px;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"><div class="fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column"><div class="fusion-text fusion-text-1" style="--awb-content-alignment:left;"><p>The fourth quarter of the year is quickly approaching and is a good time to sit down and review your finances for 2020 and plan ahead financially for 2021.<br />
COVID has impacted many businesses and its impact on your business, good or bad, will probably be a conversation you should have with your accountant.<br />
Government initiatives and programs were rolled out, extended, and updated. If you were pivoting or changing how you provided products or services to your customers, you may have missed some of the programs your business may be eligible for including:</p>
<ul>
<li>Interest and penalty relief</li>
<li>Education property tax deferrals</li>
<li>WSIBpayment deferrals</li>
<li>Rent assistance for small businesses</li>
<li>Pausing commercial evictions</li>
<li>Employer Health Tax relief</li>
</ul>
<p>Additionally, we can review your responsibilities should your employees be exposed to COVID-19 at work.<br />
Here is a complete list of the programs available for businesses in Ontario.<br />
If you are not completely sure of the true impact COVID had on your business finances, or are looking for a review of ways to cut cost, improve your bottom line and prepare for 2021, it is a good time to schedule a pre year-end review.<br />
We are mindful of best practices for operating a business as the pandemic continues and are taking office appointments, but also have options for virtual meetings via zoom.<br />
Contact our office at 647-493-0541 or visit our website.</p>
</div></div></div></div></div>
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		<title>Moving to Cloud Accounting</title>
		<link>https://www.muiaconsulting.com/small-business-accounting-101-a-guide-for-new-entrepreneurs/</link>
					<comments>https://www.muiaconsulting.com/small-business-accounting-101-a-guide-for-new-entrepreneurs/#respond</comments>
		
		<dc:creator><![CDATA[Diana Tassone]]></dc:creator>
		<pubDate>Mon, 15 Feb 2021 13:15:00 +0000</pubDate>
				<category><![CDATA[Covid-19]]></category>
		<guid isPermaLink="false">https://www.muiaconsulting.com/?p=1007</guid>

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										<content:encoded><![CDATA[<div class="fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling" style="--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right-small:0px;--awb-padding-bottom-small:0px;--awb-padding-left-small:0px;--awb-flex-wrap:wrap;" ><div class="fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap" style="max-width:1310.4px;margin-left: calc(-4% / 2 );margin-right: calc(-4% / 2 );"><div class="fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"><div class="fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column"><div class="fusion-text fusion-text-2"><div class="entry-content content">
<p>Cloud-based accounting software now offers all the functionality and reliability of your tried and trusted desktop accounting system, but with additional benefits that only online technology can deliver.</p>
<p>If your business is looking for a more effective way to manage its financial affairs, here are six reasons for seriously considering a move to cloud accounting.</p>
<h3><strong>Anytime Mobile Access</strong></h3>
<p>With cloud accounting, you can access and review your transactions and up to date financial figures at anytime, from anywhere.</p>
<p>With desktop-based systems, you are tied to the office. All information and data is only accessible on a local computer.</p>
<p>Cloud-based accounting is accessible anywhere you have access to Wi-Fi or Internet. Nothing to download, you just log in and work from a web browser.</p>
<p>Your data and records are all safely encrypted and stored on a cloud server allowing you to check information in real time, wherever you are.</p>
<h3><strong>Save Time &amp; Reduce Costs</strong></h3>
<p>Online accounting is hosted entirely in the cloud. There is no costly IT infrastructure for you to maintain and you can access the software whether you are in the office, working from your kitchen table or out at a customer meeting.</p>
<p>No need to wait until you are back at the office to approve payments or send out invoices to customers.</p>
<h3><strong>Always Backed Up and Secure</strong></h3>
<p>Cloud-based accounting records are all stored, saved, and backed up with unparallel levels of secure encryption.</p>
<p>There is no need to back-up your work at the end of each day and keeping software up to date is automatic.</p>
<p>In the cloud you are always logged in to the most up-to-date version of the software, with all the latest functions, tax rates and necessary returns.</p>
<p>Businesses often struggle to keep their data secure, as daily monitoring for security threats requires IT support or programs and can be costly to maintain. With cloud accounting your data and information is encrypted at source and high-level security protocols are maintained.</p>
<p>The only people who can access your confidential information is you, plus selected members of your team and advisers.</p>
<h3><strong>Share and Collaborate </strong></h3>
<p>Working with colleagues, and sharing data with your advisers, is easier when you’re data is stored in the cloud.</p>
<p>No more emailing data files to the accountant or logging in and out so other people could access information.</p>
<p>With online accounting you, your colleagues, management team and specific advisers can all access the same numbers – instantly, from any geographical location.</p>
<h3><strong>Reduce Paperwork</strong></h3>
<p>Looking to create a “paperless office”? With an online accounting system, you can significantly reduce the amount of printed materials. Invoices can be emailed directly to clients, payment receipts and bills can be scanned and saved directly in the associated transaction in your accounting software.</p>
<p>All documents are digitised and stored in the cloud, there is no need to keep the paper originals – saving on filing space and storage costs.</p>
<h3><strong>Financial Processes are Automated</strong></h3>
<p>Online accounting software can greatly improve your day to day financial processes by eliminating the majority of manual transactions through automation, providing real time data.</p>
<p>Bank transactions are automatically imported, invoices are recorded, and payments are captured automatically.</p>
<p>Online accounting provides a snapshot of the financial position of your business at anytime, anywhere!</p>
</div>
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		<title>Developing a COVID-19 Workplace Safety Policy</title>
		<link>https://www.muiaconsulting.com/developing-a-covid-19-workplace-safety-policy/</link>
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		<dc:creator><![CDATA[Diana Tassone]]></dc:creator>
		<pubDate>Tue, 02 Feb 2021 13:11:09 +0000</pubDate>
				<category><![CDATA[Covid-19]]></category>
		<guid isPermaLink="false">https://www.muiaconsulting.com/?p=1005</guid>

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										<content:encoded><![CDATA[<div class="fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling" style="--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;" ><div class="fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap" style="max-width:1310.4px;margin-left: calc(-4% / 2 );margin-right: calc(-4% / 2 );"><div class="fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"><div class="fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column"><div class="fusion-text fusion-text-3"><p>Whether you are currently operating or planning for your workers to return to work, it is a good idea to develop COVID-19 workplace guidelines.</p>
<p>As an employer it’s your responsibility under the <a href="https://www.ontario.ca/document/guide-occupational-health-and-safety-act">Occupational Health and Safety Act</a> to take every precaution reasonable to protect your employee’s.</p>
<p>Clearly communicating the measures you are implementing will address any employee concerns and make the workplace safer for everyone.</p>
<p>There are six questions you should think through as you develop your COVID-19 workplace safety plan. The government has developed a <a href="https://www.ontario.ca/page/develop-your-covid-19-workplace-safety-plan">COVID-19 safety plan template</a> that addresses the following questions.</p>
<p>1. How will you ensure all workers know how and are able to keep themselves safe from exposure to COVID-19?</p>
<p>2. How will you screen for COVID-19?</p>
<p>3. How will you control the risk of transmission in your workplace?</p>
<p>4. What will you do if there is a potential case, or suspected exposure to, COVID-19 at your workplace?</p>
<p>5. How will you manage any new risks caused by changes to the way you operate your business?</p>
<p>6. How will you make sure your plan is working?</p>
<p>As the COVID-19 situation evolves, what worked for your situation may change. Make sure to review and update your plan regularly.</p>
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		<title>Business Planning in the Age of Uncertainty</title>
		<link>https://www.muiaconsulting.com/business-planning-in-the-age-of-uncertainty/</link>
					<comments>https://www.muiaconsulting.com/business-planning-in-the-age-of-uncertainty/#respond</comments>
		
		<dc:creator><![CDATA[Diana Tassone]]></dc:creator>
		<pubDate>Wed, 20 Jan 2021 13:10:30 +0000</pubDate>
				<category><![CDATA[Covid-19]]></category>
		<guid isPermaLink="false">https://www.muiaconsulting.com/?p=1003</guid>

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										<content:encoded><![CDATA[<div class="fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling" style="--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;" ><div class="fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap" style="max-width:1310.4px;margin-left: calc(-4% / 2 );margin-right: calc(-4% / 2 );"><div class="fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"><div class="fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column"><div class="fusion-text fusion-text-4"><p>It’s important to recognize that volatility, including downswings in the economy or the impact of the current global situation, is natural and an inevitable part of doing business in 2020. Panicking during the ever changing pandemic may cause you to lose sight of your overall business vision.</p>
<p><b>Avoid Emotional Reactions</b></p>
<p>Don’t act out of fear and panic.  Human nature is to react quickly to a crisis. Review  your financial plans, budgets, cost saving opportunities and revenue streams. Reach out to your Accountant before you do anything drastic.</p>
<p><b>Tweak your Financial Plan</b></p>
<p>Your accountant can assist you in understanding how your financial plan and business strategy has been organized to help withstand volatility. Discuss your overall plan and tweak only if necessary.</p>
<p><b>Be Proactive</b></p>
<p>Self-isolation and physical distancing may mean customers are not spending money on normal activities like dining out, movies, shopping, travel and gas for daily commute. The majority of households are spending less than normal. Being proactive in offering your products or services online, if possible, or looking at other revenue streams you may have not considered previously, is time well spent.</p>
<p><b>Reach Out</b></p>
<p>You do not need to row the boat alone. Your accountant can provide valuable insight and guidance in how to navigate uncertainty and create a solid financial plan for that is profit focused.</p>
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		<title>How to Help Your Employees Return to Work</title>
		<link>https://www.muiaconsulting.com/how-to-help-your-employees-return-to-work/</link>
					<comments>https://www.muiaconsulting.com/how-to-help-your-employees-return-to-work/#respond</comments>
		
		<dc:creator><![CDATA[Diana Tassone]]></dc:creator>
		<pubDate>Sun, 10 Jan 2021 12:52:53 +0000</pubDate>
				<category><![CDATA[Covid-19]]></category>
		<guid isPermaLink="false">https://www.muiaconsulting.com/?p=2194</guid>

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<p>The impact and sudden change for your employees at the beginning of the pandemic was quick and decisive. If your business stayed open, you adjusted on the fly and dealt with the changes as they occurred.</p>
<p>If you had to close your business as you were deemed nonessential, your employees had no choice but to go home and wait.</p>
<p>If you were able to transition your employees to working from home, your business may have pivoted quickly, but your employees had to get comfortable with working from home and establishing a work life balance.</p>
<p>In each scenario, businesses, employees, and families were powerless to change their reality.</p>
<p>Now that the economy is preparing to reopen, business owners have told us that they underestimated the concern and range of emotions their employees are feeling returning to work. They have suggested that it was almost easier to close that it has been to reopen.</p>
<p>Here are a few tips to consider when bringing back your workforce.</p>
<h3>Plan for a variety of emotions.</h3>
<p>Your employees may have experienced emotions like grief, powerlessness, anxiety, and pure fear as their work situation changed. What is surprising is that as they re-enter the workplace, they are feeling the same level of emotion.</p>
<p>Some of your team may feel additional anxiety about their health inside the office, even though you feel that you have implemented every precaution recommended. There may be a concern for them going home to their families after being out there in the world.</p>
<ul>
<li>To ease the transition reassure them that it will be normal to have emotional up and downs.</li>
<li>Ask if they have specific concerns that you may be able to resolve together.</li>
<li>Be empathetic, these are uncharted waters for everybody.</li>
</ul>
<h3>Plan and communicate how you will reopen.</h3>
<p>Communicate your re-opening process clearly to your employees. Will you stagger shifts or reconfigure the office to adhere to social distancing requirements? Will employees be required to wear masks or implement a sanitization protocol?</p>
<p>As their leader you will need to inform them that you are following all government and health department guidelines and that their health is a priority for the company. Additionally, it will be up to you to enforce their adherence to the new way of doing business.</p>
<ul>
<li>Clearly communicate changes to how the business will deliver products or services.</li>
<li>Allow employees the opportunity to discuss how the changes may impact their ability to preform their job.</li>
<li>Your re-open plans will change as we navigate the pandemic, communicate these changes as soon as you can.</li>
</ul>
<p>Bottomline we collectively are doing our best as the economy re-opens. If you implemented something and it is not working, change it. Be mindful that it may challenge your employees and re-engage some of the emotions they were feeling.</p>
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		<title>Your Business Financials Are Critical for Decision Making After COVID</title>
		<link>https://www.muiaconsulting.com/your-business-financials-are-critical-for-decision-making-after-covid/</link>
					<comments>https://www.muiaconsulting.com/your-business-financials-are-critical-for-decision-making-after-covid/#comments</comments>
		
		<dc:creator><![CDATA[Diana Tassone]]></dc:creator>
		<pubDate>Sat, 09 Jan 2021 19:53:41 +0000</pubDate>
				<category><![CDATA[Covid-19]]></category>
		<guid isPermaLink="false">https://www.muiaconsulting.com/?p=2196</guid>

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<p>Now more than ever, a complete and accurate review of your finances may be necessary. Financial statements reveal, in real time, a snapshot of the financial health of your business.</p>
<p>If you have not previously generated monthly reports, and relied on your accountant to prepare the business financial statements at year-end for the purpose of tax filing, you may not have the necessary information you need to make informed decisions for your business, especially if you have been impacted by COVID.</p>
<p>Beyond providing real time information for the business owner there is a general purpose for financial statements, you may need to apply for a business loan or verify that the business has the financial resources to scale. It is a good idea to understand each section of the financial statement and how to use the information.</p>
<h3><strong>Income Statement </strong></h3>
<p>The income statement also known as a profit and loss statement identifies whether or not your business is generating a profit. Your revenue and expenses are categorized allowing you to review detailed information.</p>
<p>The main purpose of the business statement is to allow you to analyze the information to determine if there are areas you can adjust to increase your overall business profit.</p>
<p>If your revenue is less than your expenses, your options are to increase the revenue or cut expenses. The income statement alerts you to potential problems, that if caught quickly and adjusted as necessary, may save your business.</p>
<h3><strong>Balance Sheet</strong></h3>
<p>The balance sheet is a detailed overview of your businesses financial standing. Liabilities are subtracted from the assets and shows you if the business owns more that it owes.</p>
<p>Liabilities include credit card debt, loans, unpaid vendor invoices and taxes owing. The assets of the business include money owed to you from your customers, inventory, and cash in the bank.</p>
<p>The balance sheet information is generally used by banks and private lenders to determine if your business is in a good financial position to approve a loan.</p>
<p>The balance sheet also includes the equity of the business which represents the shareholders stake in the business.</p>
<p>Ultimately, a good understanding of your financial statements is important to your business. As a business owner you should make it a priority to have these two reports as up to date as possible. You will make more informed decisions and be prepared to make a loan application if the need arises as we continue to navigate a post COVID economy.</p>
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		<title>Delivering Exceptional Customer Service</title>
		<link>https://www.muiaconsulting.com/delivering-exceptional-customer-service/</link>
					<comments>https://www.muiaconsulting.com/delivering-exceptional-customer-service/#respond</comments>
		
		<dc:creator><![CDATA[Diana Tassone]]></dc:creator>
		<pubDate>Sat, 09 Jan 2021 19:40:45 +0000</pubDate>
				<category><![CDATA[Covid-19]]></category>
		<guid isPermaLink="false">https://www.muiaconsulting.com/?p=2199</guid>

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										<content:encoded><![CDATA[<div class="fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling" style="--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;" ><div class="fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap" style="max-width:1310.4px;margin-left: calc(-4% / 2 );margin-right: calc(-4% / 2 );"><div class="fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"><div class="fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column"><div class="fusion-text fusion-text-7"><div class="entry-content content">
<div class="entry-content content">
<div class="entry-content content">
<p>COVID–19 has changed how businesses deliver their products and services during the pandemic. Business owners know that customer service is crucial to retain a loyal customer following, and it is more important than ever for newly acquired customers.</p>
<p>Most owners understand how important customer service is yet often fail to deliver when it comes to their own companies. Smaller companies may not have the resources or aren’t sure how to create or implement consistent customer service? If you are not sure where to start, here are five steps to get any company on the path to better customer service.</p>
<p><strong>Start from the beginning:</strong></p>
<p>Customer service starts at the beginning of the first interaction with the customer. First impressions matter for businesses too! Establish exceptional customer service from the beginning.</p>
<p>Have a person of authority in your company reach out to new all customers to welcome them. Let them know who they can reach out to within your organization, should the need arise. Often, a customer will only hear from management after they have stopped purchasing from your business. By then it is often to late to retain the customer.</p>
<p><strong>Customer policies:</strong></p>
<p>What are the policies regarding customer service, in your organization? Are there clear guidelines for your staff to follow so there is no confusion in how customers are greeted, followed up on and communicated with?</p>
<p>Make sure to have a clear set of policies that cover the most common customer experiences. All interactions should make the customer feel appreciated and valued.</p>
<p><strong>Follow up:</strong></p>
<p>After each customer completes their purchase, have a clear follow up process. Just because you do not hear from a customer does not mean they are completely satisfied. An upset customer may still be buying from you but doesn’t mean they are completely satisfied. Maybe they’re just waiting for a better supplier to come along. Be proactive. Have a manager follow up immediately to ensure all issues are dealt with. Then commit to taking whatever actions are needed to make things right.</p>
<p><strong>Empower your staff:</strong></p>
<p>Set clear guideline that empower your staff to solve any customer concerns at their level. Telling a customer that they have no authority to deal with the issue is of no use to the customer. Let them take ownership and responsibility for the relationship your company has with its customers. Not only will your customers become more loyal, so will your staff.</p>
<p><strong>Forget technology:</strong></p>
<p>Email and social media will never have the same impact as a phone call or personal visit. Sending an email or a creating a Facebook post letting your customers know how to resolve issues, has them searching for the information. It says a lot when you’re willing to invest real time in building a customer relationship. A personal touch-base call is a great way to build a solid relationship with the customer.</p>
<p>Bottom line treat all customers how you would like to be treated. You know when you have received <a href="https://muiaconsulting.com/">exceptional customer service</a> and when you have not, your customers do too!</p>
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		<title>Back to “Normal” after COVID-19</title>
		<link>https://www.muiaconsulting.com/back-to-normal-after-covid-19/</link>
					<comments>https://www.muiaconsulting.com/back-to-normal-after-covid-19/#respond</comments>
		
		<dc:creator><![CDATA[Diana Tassone]]></dc:creator>
		<pubDate>Sat, 09 Jan 2021 19:00:15 +0000</pubDate>
				<category><![CDATA[Covid-19]]></category>
		<guid isPermaLink="false">https://www.muiaconsulting.com/?p=2204</guid>

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<p>The rampant spread of the COVID-19 has forced the world into lock-down and pushed the global economy to the brink.</p>
<p><strong>Companies have and will continue to close. Employees have lost their jobs. </strong></p>
<p>Companies that have transitioned to providing services online, and employees that can work from home are considered fortunate by the many completely unemployed or out of business.</p>
<p>There is no information, at this time, to when businesses and employees can return to normal, as a matter of fact, what will normal be?</p>
<p>Back to “normal” could be a long, difficult journey. Small businesses often do not have large cash reserves readily available to fund this type of business interruption.</p>
<p>When you have no control over the economy, no certainty over what your revenue will be over the next 6,12 or even 18 months, and how you’ll pay your employees and the overhead, you may feel powerless and fearful.</p>
<p>Fear is widespread and is valid right now. As the pandemic continues to impact on our health and the world economy, fear to this level is something we have never experienced. So how do we overcome the fear and prepare for the unknown?</p>
<p><strong>Use your time proactively, take a hard look at the true financials of your business.</strong></p>
<p><strong>Your Current Revenue:</strong> The revenue of your business, or lack of, will determine how aggressively you will need to figure something out to survive the storm. Determine the following:</p>
<ol>
<li>How much available cash do you have to meet the businesses financial obligations?</li>
<li>If you cannot honor your financial obligations, what can you do to mitigate the impact?</li>
<li>Have you looked into resources being made available, like business loans, deferred rent and interest reductions?</li>
<li>Can you generate revenue for the business differently than you previously have?</li>
</ol>
<p>Creating breathing space in the short term by addressing the real financial position of your company and dealing head on with the challenges, may be the difference in having a business once the pandemic is over, or not.</p>
<p><strong>Your Fixed Expenses:</strong> Mortgages, equipment leases, vehicles, utilities costs and other fixed operating expenses are going to be the biggest challenge if your revenue has been impacted significantly. If you are not going to be able to meet your financial obligations:</p>
<ol>
<li><strong>Do not hide! </strong>Call each creditor and let them know that you will need to make payment arrangements. It is a snowball effect, you don’t pay, they can’t pay. Give them a head’s up so that they can create a plan for their business.</li>
<li><strong>Make the payments you can!</strong>Monitor your finances carefully and pay what you can. Deferring payments now does not mean you may not have to pay them in the future. Deferring to many payments could cause a financial crisis for the business in the future.</li>
<li><strong>Look at all required payments! </strong>Are you paying monthly for internet, phones, subscriptions, coffee services that you really do not need?</li>
</ol>
<p>When economic times are good, finances are often not looked at with an eye to cutting costs. Non necessary costs are either not visible or easily ignored if money is not an issue. Use this time to reshape your business and prepare for the future.</p>
<p>The “NEW NORMAL” as we come out of this is unknown and may be a blessing in disguise.</p>
<p>Just because you have always done things a certain way in your business, doesn’t mean that it was working the way you wanted it to.</p>
<p>Use this time to look at your business with fresh eyes and change what you need, to ride out this economic storm. There will be some opportunities for business growth, amidst the panic and chaos.</p>
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		<title>COVID-19: Communicating With Your Employees</title>
		<link>https://www.muiaconsulting.com/covid-19-communicating-with-your-employees/</link>
					<comments>https://www.muiaconsulting.com/covid-19-communicating-with-your-employees/#respond</comments>
		
		<dc:creator><![CDATA[Diana Tassone]]></dc:creator>
		<pubDate>Sat, 09 Jan 2021 18:04:40 +0000</pubDate>
				<category><![CDATA[Covid-19]]></category>
		<guid isPermaLink="false">https://www.muiaconsulting.com/?p=2208</guid>

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<p>These are uncertain times for business owners at the impact of COVID-19.</p>
<p>You may have been forced to close your operations as you are not an essential business. Some businesses have transitioned, and employees are working from home. How you are running your business today, may not be the same as tomorrow.</p>
<p>For a business, employees are your most valuable resource; without them, you have no business. Having an open, honest, well-informed communication strategy is critical.</p>
<ul>
<li><strong>Reassure </strong>employees about the broader situation and what it means for their employment, both day-to-day and into the future.</li>
<li><strong>Reach out personally </strong>via<strong> e</strong>mail or call your employees directly to make sure they know you understand it’s not business as usual. Ask how they are doing and inquire about the wellbeing of their families and communities. Your employees may also be dealing with family members that have lost their income. They may have a lot of questions about their employment.</li>
<li><strong>Take the time</strong> to let them communicate their concerns and address each one with the information available to you. If you don’t know the answer to a question, that’s okay. Let them know you will look into it and share the information as soon as you have it.</li>
<li><strong>Share regular, up-to-date information</strong> make a point of passing along useful articles or action plans about managing through the outbreak and the impact to the business. Reassuring them about the broader situation and what it means for their employment, both day-to-day and into the future.</li>
<li>Your employees need to see that you’re doing everything possible to protect their lives and the lives of the public above all else. Be empathetic to your employees concerns and challenges.</li>
<li><strong>Be kind to yourself</strong> everyone’s figuring this situation out as they go; there’s no guidebook for COVID-19.</li>
<li>Not only are you trying to do what’s right for your employees, but you’re also facing your own personal stresses, trying to keep yourself and your family healthy.</li>
</ul>
<p>You may feel a responsibility to your employees to fix everything, but you also have one to yourself. Your business and the people you employ need you now more than ever to take care of yourself.</p>
<p>The challenges coming out of COVID-19 will require you to be healthy and prepared to take the lead in getting back to “normal”.</p>
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